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Cancel Your Subscription

Learn how to cancel, pause, or downgrade your subscription.

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Before You Cancel

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What Happens When You Cancel

• ✅ Access continues until end of billing period
• ✅ All data preserved for 30 days
• ✅ Exports available during grace period
• ❌ No new meetings can be recorded
• ❌ Auto-renewals stopped
• ❌ Team features disabled at period end

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Cancellation Options

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Option 1: Cancel Immediately

Stop billing now and lose access:

1. Settings → Subscription & Billing
2. Click “Cancel Subscription”
3. Choose “Cancel Immediately”
4. Confirm cancellation
5. Optional: Provide feedback

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Option 2: Cancel at Period End

Access continues until billing cycle ends:

1. Settings → Subscription → Cancel
2. Select “Cancel at end of billing period”
3. Current period: Ends on [Date]
4. Confirm cancellation

You’ll receive a reminder 7 days before access ends.

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Option 3: Pause Subscription

Temporarily stop billing:

1. Settings → Subscription
2. Click “Pause Subscription”
3. Choose duration:
   • 1 month
   • 3 months
   • 6 months
   • Indefinite
4. Confirm pause

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Option 4: Downgrade Plan

Switch to a lower tier:

1. Settings → Subscription
2. Click “Change Plan”
3. Select lower tier (Basic, Free, etc.)
4. Review changes
5. Confirm downgrade

Changes take effect at next billing cycle.

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Step-by-Step Cancellation

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For Individual Plans

1. Log into your account
2. Navigate to Settings (gear icon)
3. Select “Subscription & Billing”
4. Scroll to “Manage Subscription”
5. Click “Cancel Subscription”
6. Choose cancellation option:
   • Cancel now
   • Cancel at period end
   • Pause subscription
7. Provide reason (optional but helpful)
8. Confirm by clicking “Yes, Cancel”

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For Team/Workspace Plans

1. Workspace Settings → Billing
2. Click “Manage Team Subscription”
3. Select “Cancel Subscription”
4. Review impact:
   • Number of team members affected
   • Data that will be archived
   • Features that will be disabled
5. Notify team members (automatic)
6. Confirm cancellation

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For Enterprise Plans

Enterprise cancellations require coordination:

1. Contact your account manager
2. Or email: enterprise@yourdomain.ai
3. Provide:
   • Organization name
   • Account ID
   • Cancellation date preference
   • Migration needs (if any)

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Data Export Before Cancellation

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Export Your Data

Before canceling, export important content:

1. Dashboard → Settings → Data Export
2. Click “Export All Data”
3. Choose format:
   • Complete archive (ZIP)
   • Meetings only
   • Transcripts only
   • Action items and summaries
4. Select date range (optional)
5. Click “Start Export”
6. Download when ready (email notification sent)

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After Cancellation

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Grace Period

30-day grace period after cancellation:

• Read-only access: View all past meetings
• Download content: Export data freely
• Reactivate: Easy one-click reactivation
• Support: Full customer support available

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Reactivating Your Account

Changed your mind?

1. Log into account (during grace period)
2. Banner appears: “Your subscription is canceled”
3. Click “Reactivate Subscription”
4. Choose plan
5. Confirm reactivation

Instant access restored, all data intact.

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After Grace Period

After 30 days:

• ❌ Account moves to free tier (if available)
• ❌ Or account deactivated
• ⚠️ Data scheduled for deletion in 60 days
• ✉️ Final export reminder sent

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Refund Policy

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Eligible for Refund

You may be eligible if:

• Canceled within 14 days of initial purchase
• Significant service issues
• Billing error occurred

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Request Refund

1. Settings → Subscription → Request Refund
2. Or contact: billing@yourdomain.ai
3. Provide:
   • Account email
   • Reason for refund
   • Purchase date
4. Response within 2-3 business days

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Alternatives to Cancellation

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Reduce Costs

Instead of canceling:

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Need Help?

Before canceling, try:

1. Live Chat: Available 24/7
2. Email Support: contact@taqriry.ai
3. Help Center: Search common issues
4. Community Forum: Ask the community

We’re here to help resolve issues!

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FAQ

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Feedback

We’d love to hear why you’re leaving:

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Cancel Feedback Form

When canceling, you’ll be asked:

• Primary reason for cancellation
• What features were missing
• How we could improve
• Would you consider returning?

Your feedback helps us improve for everyone!

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Need More Time to Decide?

Consider a trial extension:

1. Contact Support: contact@taqriry.ai
2. Request extension: Usually 7-14 days
3. Available for: First-time users, special circumstances

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Contact Support

Still have questions?

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Next Steps